We're Here to Assist You!
At HEAVENGERIE, your satisfaction is our top priority. If you have any questions, concerns, or simply need assistance, you're in the right place. Our Help Center is designed to provide you with the information you need and guide you through the world of heavenly elegance.
WHAT ARE THE SHIPPING METHODS AND COSTS
At HEAVENGERIE, we offer a range of shipping methods to ensure that your lingerie reaches you in a timely and secure manner. Our goal is to provide you with flexibility and convenience when it comes to receiving your order. Here are our shipping options: Standard Shipping: Our standard shipping option is reliable and cost-effective. We aim to deliver your order within 15-30 days. The cost for standard shipping may vary based on your location and order value. Express Shipping: If you're looking for a faster delivery, we also offer express shipping services. Your order will be delivered within 5-7 working days. The cost for express shipping may vary based on your location and order value. Free Shipping: We understand the importance of cost savings. For orders over 400 EURO, we offer free standard shipping within Romania. This is our way of showing appreciation for your loyalty. In Romania we aim to deliver your order within 2-3 working days. Please note that shipping costs may vary based on your location, the weight and size of your order, and any ongoing promotions or discounts. You can calculate the precise shipping cost for your order during the checkout process. We are committed to ensuring that your lingerie reaches you safely and promptly. Our shipping partners are trusted and reliable, and we provide tracking information for your convenience. If you have any specific shipping questions or need assistance, our customer support team is available to assist you. Your satisfaction is our priority, and we aim to provide you with the best shipping experience possible.
Order Tracking:
Order Tracking: Track your heavenly parcels effortlessly! Visit our "Order Tracking" page to stay updated on the status of your order.
WHAT IS OUR RETURN POLICY LIKE
At HEAVENGERIE, we are committed to providing you with the finest lingerie and an exceptional shopping experience. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges may be necessary. Here's a summary of our return policy: 1. 30-Day Return Window: You have 30 days from the date of delivery to initiate a return or exchange. We believe this timeframe allows ample time for you to evaluate your lingerie and make a decision. 2. Eligibility for Returns: To be eligible for a return, the item must be in its original, unused condition, and in the same packaging as you received it. Please make sure that any tags or labels are still attached. 3. How to Initiate a Return: To initiate a return, please contact our customer support team at INFO@HEAVENGERIE.COM They will guide you through the process and provide you with a Return Authorization (RA) number. 4. Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is due to a defect or error on our part. We recommend using a shipping method with tracking to ensure your item's safe return. 5. Refund or Exchange: Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Exchanges will be sent out promptly. 6. Custom and Personalized Orders: Please note that custom or personalized orders may not be eligible for returns, except in the case of defects or errors. 7. Defective or Incorrect Items: In the unlikely event that you receive a defective or incorrect item, we will cover the return shipping costs and provide you with a full refund or exchange. Our primary goal is your satisfaction, and we aim to make the return process as smooth and hassle-free as possible. If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer support team. Your feedback is important to us, and we are here to ensure that your experience with HEAVENGERIE is enjoyable and worry-free.
Security & Privacy:
Your privacy matters. Learn more about how we ensure the security of your information in our "Privacy Policy" section.